Hospitality Event Terms and Conditions

A hospitality event is a fundraising gathering that uses elements of excellent guest service, catering, and venue management to create a memorable experience for attendees while raising money for St Richard’s Hospice. These events aim to engage supporters, build community, and secure vital funds or raise awareness for the hospice.

These hospitality event terms and conditions should be read in conjunction with the ‘Specific Hospitality Terms and Conditions’ stated at the time of booking.

These general hospitality terms and conditions refer to events organised by or on behalf of St Richard’s Hospice and apply to all attendees of the booked event/activity (hereafter referred to as “the Event”).

By purchasing a ticket or attending the Event, you have agreed to comply with these terms and conditions.

• Tickets are non-refundable.
• All ticket buyers must be over the age of 18.
• You can transfer the name on your ticket to another attendee if you are no longer able to attend, this must be received the Friday before the event. For ticket transfers less than 7 days before the event, menu choices cannot be changed.
• Entry to the Event requires a valid ticket, which must be presented at the entrance on a phone or printed.
• Children attending the event must be accompanied by an adult at all times.
• Where an invoice is requested, payment must be received by the date outlined on the invoice. If payment is not received by the date requested your tickets will be forfeited.

• Attendees must follow the instructions of Event staff at all times.
• St Richard’s are committed to providing a safe environment for all those who work for us, use our services, visit or support us. Verbal abuse, harassment, violence, or discrimination will not be tolerated. Anyone who is responsible for this behaviour may be asked to leave, without a refund.

• Attendees must comply with all health and safety protocols implemented by the Event organisers.
• By attending, you confirm that you and all members of your party are fit and healthy and do not have any medical condition that could adversely affect your ability to safely participate in event activities.
• In the event of an emergency, attendees must follow the instructions of event staff and emergency services.

• The Event organisers are not responsible for any personal injury, loss, or damage to personal property during the Event.
• By attending, you accept and assume all risks associated with participation in the event.
• The Event organisers cannot accept responsibility for any personal possessions brought to or used at the event.

• By attending the event, you consent to being photographed, filmed, or recorded by St Richard’s Hospice or authorised third parties. If you do not wish to be photographed, please inform a member of the team.
• Images and recordings may be used for promotional, marketing, or other purposes without compensation or prior notification.

• Any personal information collected during the ticket purchase process will be used in accordance with the St Richard’s Hospice Privacy Notice. Visit our website for more details, Privacy Notice.
• Attendees’ contact information will be used for communication about the Event and if you have opted in, to share details of future events.

• The Event organisers reserve the right to make changes to the Event schedule, line-up, or venue at any time.
• In the event of cancellation, the Event organisers will provide a refund or an alternative arrangement at their discretion.

 If you have any queries or concern please contact appeals@strichards.org.uk